Refund policy

Refunds and returns

All refunds and returns will be evaluated on a case by case basis. Water Dog reserves the rights to deny potential refunds/returns.

To start a return/refund claim, you can contact us at waterdogcustomerservice@gmail.com. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at waterdogcustomerservice@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.